Effective Date: January 1, 2025

Thank you for choosing Signsinsymbols LLC for your custom heat transfer and t-shirt needs. Due to the nature of producing personalized and custom-made items, we have a no refunds or returns policy. However, we strive to ensure your complete satisfaction with our products, and we stand by the quality of our craftsmanship.

 

Policy Overview

1. No Refunds or Returns

   • We do not offer refunds or accept returns on custom items, as each product is made-to-order based on your specifications.

2. Reprints and Store Credit

   • If you experience an issue with your order, such as a quality concern or a production error, please contact us at sales@signsinsymbols.com within 14 days of receiving your item.

   • If the issue is verified, we will offer either a reprint of the affected item or store credit for future purchases.

3. Free Replacement for Our Mistakes

   • If the error is a mistake on our part (e.g., incorrect design, color, or sizing that doesn’t match your order), we will provide a free replacement of the affected item at no additional cost.

4. 6-Month Craftsmanship Warranty

   • We offer a 6-month craftsmanship warranty on all heat transfers and t-shirts produced by Signsinsymbols. This warranty covers issues related to printing defects or craftsmanship failures under normal use and proper care conditions.

   • To request a warranty claim, please provide a description and photos of the issue. If the claim is approved, we will issue a replacement or store credit.

 

How to Report an Issue

1. Email Us at sales@signsinsymbols.com within 14 days of receiving your order.

2. Include the following information:

   • Your order number.

   • A description of the issue.

   • Photos clearly showing the problem.

 

We will respond promptly and work with you to resolve the issue.

Thank you for your understanding and support! We are committed to providing you with high-quality products and excellent service. If you have any questions about this policy, please contact us at sales@signsinsymbols.com.